The logistics delivery industry is facing a new era that has changed the customer consumption patterns to a great extent – thanks to the rise of e-commerce and online retail. Consumers now have the power to buy almost anything from anywhere with just one click. However, with businesses going online, this poses a challenge to the logistics and supply area enterprise updates were done regarding selling strategies and distribution channels. If resolved, businesses have the opportunity to enjoy a competitive edge over their competitors.
With the increase in complexity within the logistics delivery industry, it has become difficult to maintain transparency. Every customer has the desire to anticipate, understand, and know the process involved. As a logistics delivery business, you need to provide some visibility to your customers to establish a relationship built on trust. Whether it is on-demand delivery or traditional delivery, customers need to be provided with all available information regarding the package, from it being processed, the product is dispatched, where it has arrived, the identity of the delivery agent, and more, customers need to know this. This is how you can engage with your customers and build a vital relationship.
According to a report, it was found that over 28% of the total delivery cost comes from last-mile delivery. While cost is not a new issue, new expectations like on-demand delivery or same-day delivery have put a significant strain on budgets. On the other hand, when we talk about e-commerce, there can be inconsistent demand like increased sales during holidays or a surge during specific hours. Such factors have had a massive impact on the delivery cost, which logistic delivery businesses still haven’t found a solution for.
This is not an issue that only small-scale logistics delivery businesses face, but also online retail giants like Amazon. According to Bringg, Amazon’s biggest challenge was last-mile delivery and their largest cost was fulfilment during the holiday season of 2019. However, they found a solution to tackle this issue by owning the entire supply chain.
While this may not be the best solution for other businesses, planning and efficiency can go a long way to neutralize this issue. Meaning, businesses have to come up with solutions that cater to the needs of their delivery module.
Shap Shap aims to cut down operational costs within the delivery logistics industry with the use of an accurate per km costing algorithm, artificial intelligence, economical modes of delivery, multiple payment options, raw materials management tools, and access to asset financing from our accredited lending partners. Our mission is to cut down costs incurred in the last-mile delivery and while doing so, drastically reduce the time taken to make deliveries as well. Shap Shap provides comprehensive and user-friendly solutions for both consumers and vendors which saves their time and money while increasing the exchange of goods and commerce. You can trust us to take care of your orders and deliveries, and get them to you on time and at a nominal price.